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Product announcement: Multilingual WhatsApp and Facebook Messenger

Updated: Jun 13, 2023

Fluentic translations now for WhatsApp
Fluentic translations now for WhatsApp

We are excited to announce a new feature that has been added to the latest version of the Fluentic app for Salesforce Service Cloud.

You can now communicate with your customers on WhatsApp and Facebook Messenger, regardless of the language they speak. The Fluentic translation app seamlessly integrates with these popular messaging platforms making customer communication easier than ever before.

This new feature is particularly beneficial for businesses that operate globally or have a diverse customer base. With the Fluentic app, you can communicate with your customers in their preferred language and through their preferred communication channels, which not only enhances customer experience but also builds trust and credibility.

The process of using this new feature is simple. If you are already using the Fluentic app, all you need to do is simply add the same chat component to Messaging Sessions, and it will enable the feature on both WhatsApp and Facebook Messenger.

We understand that communication is the key to building strong relationships with your customers. By adding this new feature, we hope to make it easier for businesses to communicate with their customers, regardless of language barriers.

Please contact us if you would like to hear more about this new feature and test it for your business.

WhatsApp and Facebook Messenger have been added to the mix with our existing Email/ Cases, Web to form, Salesforce Chat, and Einstein Bots functionalities.

We will continue to develop new features that make it easier for businesses to connect with their customers.


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