Fluentic Blog

Salesforce Knowledge has long been a vital tool for organisations looking to streamline their customer support operations.

Gain valuable customer insights by enabling multilingual Feedback Management with Fluentic.

You can now also use Fluentic to translate Salesforce Knowledge articles.

One key area that companies can focus on to improve their customer support function is omnichannel routing.

With a data-driven approach, businesses can deliver efficient and effective support to customers, regardless of the languages they speak.

You can now communicate with your customers on WhatsApp and Facebook Messenger, regardless of the language they speak.

LLMs vs traditional chatbots: key differences and advantages, and the role that human customer service representatives play today.

Allow your staff to have the flexibility they need while knowing that the end customers will be getting better, faster, and happier service.

The customer is at the center of any successful business. Without happy customers, there is no business. Keeping the customer happy is...