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The Power of AI and Salesforce Knowledge
Salesforce Knowledge has long been a vital tool for organisations looking to streamline their customer support operations.
Anna Leikas
Sep 18, 20233 min read
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Understand Your Global Customers Better with Multilingual Feedback Management
Gain valuable customer insights by enabling multilingual Feedback Management with Fluentic.
Anna Leikas
Aug 22, 20231 min read
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New in: Fluentic Translations for Knowledge Articles
You can now also use Fluentic to translate Salesforce Knowledge articles.
Anssi Ruokonen
Jul 5, 20231 min read
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How Omnichannel Routing and Translation Solutions Can Improve Your Customer Support Function
One key area that companies can focus on to improve their customer support function is omnichannel routing.
Anna Leikas
Jul 3, 20232 min read
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Unlocking Success in Multilingual Customer Support: The Power of Data-Driven Solutions
With a data-driven approach, businesses can deliver efficient and effective support to customers, regardless of the languages they speak.
Anssi Ruokonen
Jun 13, 20233 min read
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Product announcement: Multilingual WhatsApp and Facebook Messenger
You can now communicate with your customers on WhatsApp and Facebook Messenger, regardless of the language they speak.
Anna Leikas
Mar 28, 20231 min read
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How AI is changing customer service
LLMs vs traditional chatbots: key differences and advantages, and the role that human customer service representatives play today.
Anssi Ruokonen
Feb 17, 20236 min read
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Employee satisfaction meets customer satisfaction
Allow your staff to have the flexibility they need while knowing that the end customers will be getting better, faster, and happier service.

Pekka Leppänen
Feb 7, 20233 min read
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Customer Service Wish List for 2023
The customer is at the center of any successful business. Without happy customers, there is no business. Keeping the customer happy is...
Anna Leikas
Jan 4, 20232 min read
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