Fluentic Blog

The Power of AI and Salesforce Knowledge

Salesforce Knowledge has long been a vital tool for organisations looking to streamline their customer support operations.

How Omnichannel Routing and Translation Solutions Can Improve Your Customer Support Function

One key area that companies can focus on to improve their customer support function is omnichannel routing.

Unlocking Success in Multilingual Customer Support: The Power of Data-Driven Solutions

With a data-driven approach, businesses can deliver efficient and effective support to customers, regardless of the languages they speak.

How AI is changing customer service

LLMs vs traditional chatbots: key differences and advantages, and the role that human customer service representatives play today.

Employee satisfaction meets customer satisfaction

Allow your staff to have the flexibility they need while knowing that the end customers will be getting better, faster, and happier service.

Customer Service Wish List for 2023

The customer is at the center of any successful business. Without happy customers, there is no business. Keeping the customer happy is...