Salesforce translation application
Fluentic is an AI-powered, intuitive translation application for customer service automation in Salesforce Service Cloud.
It allows customer service agents to communicate with global customers in their preferred language and through their preferred communication channels, which not only enhances customer experience but also builds trust and credibility while improving the efficiency of customer service operations.
Fluentic makes multilingual customer communication in the Salesforce Service Cloud easier than ever before. The application translates correspondence between the customer and customer service agent in real-time, whether it happens via Email-to-Case, Web-to-Case, Salesforce Chat, WhatsApp, and Facebook Messenger. You can also use Fluentic to train multilingual Einstein bots and effortlessly translate Salesforce Knowledge articles or anything you want by using Salesforce Flows.
Instant and automatic translation process
Make your Salesforce Service Cloud multilingual
Fast, high-quality AI-enhanced translations for multilingual customer communication. Fluentic integrates seamlessly with Salesforce Service Cloud, making it easier to provide quality customer support to a diverse customer base globally.
Supports translation of almost 80 languages
Seamless integration into Salesforce
AI powered instant, high-quality translations and is constantly learning
Include your company's glossary of important words and phrases
Clear and affordable pricing structure
How Fluentic for Salesforce Service Cloud Works
The Fluentic application makes multilingual customer communication easy by translating the correspondence between the customer and the support agent, making communication effortless regardless of language. The translations happen automatically and instantly.
When a new case is created, the ticket gets automatically translated into the agent's language. The support agent can write their reply in their own language and send it, and it will be automatically and instantly translated back into the customer's language before delivery. Alternatively, they can choose to preview the translation before sending the message.
With Fluentic, any support agent can serve any customer at any time, with no language barriers. Therefore you can establish customer trust and offer multilingual support without hiring a team member for every language.
See some of the use cases in the video demos below.