Salesforce translation application
Fluentic is an AI-powered, intuitive translation application for customer service automation in Salesforce Service Cloud.
It allows customer service agents to communicate with global customers in their preferred language and through their preferred communication channels, which not only enhances customer experience but also builds trust and credibility while improving the efficiency of customer service operations.
Fluentic makes multilingual customer communication in the Salesforce Service Cloud easier than ever before. The application translates correspondence between the customer and customer service agent in real-time, whether it happens via Email-to-Case, Web-to-Case, Salesforce Chat, WhatsApp, and Facebook Messenger. You can also use Fluentic to train multilingual Einstein bots and effortlessly translate Salesforce Knowledge articles or anything you want by using Salesforce Flows.
High-quality translations
Instant and automatic translation process
AI-enhanced
Make your Salesforce Service Cloud multilingual
Fast, high-quality AI-enhanced translations for multilingual customer communication. Fluentic integrates seamlessly with Salesforce Service Cloud, making it easier to provide quality customer support to a diverse customer base globally.
Features
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Supports translation of almost 80 languages
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Seamless integration into Salesforce
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AI powered instant, high-quality translations and is constantly learning
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Include your company's glossary of important words and phrases
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Clear and affordable pricing structure
How Fluentic for Salesforce Service Cloud Works
The Fluentic application makes multilingual customer communication easy by translating the correspondence between the customer and the support agent, making communication effortless regardless of language. The translations happen automatically and instantly.
When a new case is created, the ticket gets automatically translated into the agent's language. The support agent can write their reply in their own language and send it, and it will be automatically and instantly translated back into the customer's language before delivery. Alternatively, they can choose to preview the translation before sending the message.
With Fluentic, any support agent can serve any customer at any time, with no language barriers. Therefore you can establish customer trust and offer multilingual support without hiring a team member for every language.
See some of the use cases in the video demos below.
Multilingual Chat
Multlingual Customer Service Chat
Multilingual Cases and Emails
Multilingual Cases and Emails - Fluentic for Salesforce Service Cloud
Multilingual Einstein Bot
Automate the translations for Salesforce Einstein Bot with Fluentic
Content Identification
Content Identification Demo
Fluentic also leverages Salesforce's default functionalities to translate Knowledge articles. The existing content will be automatically translated using Fluentic's advanced capabilities, incorporating your company's previous translations and terminology to ensure high-quality translations for your Knowledge content.
To see more cases of how Fluentic works in the Salesforce Service Cloud environment, book a demo with us so that you can see it in action.
This way you can also get answers to all your questions and discover how Fluentic can help your business make the most out of Service Cloud and improve the customer service workflow as well as customer satisfaction.
Why Our Clients Love Fluentic for Salesforce Service Cloud
Seamless integration into Salesforce
The Fluentic app has been purpose-built for Salesforce Service Cloud. The installation is extremely easy and typically takes less than 30 minutes.
The case translation option automatically becomes a part of the familiar Salesforce case environment, making it intuitive to use with no additional training needed.
The Fluentic app is easily visible as a separate editor specifically designed for the case object. Customer support teams can easily communicate with global customers and partners without changing windows.
Instant, High-Quality Translations
Fluentic’s Salesforce translation app offers instant, high-quality translations, enabling smooth, real-time communication between customers, customer support agents and field service personnel in their own preferred language.
The installation can also be customised with your company’s glossary of words, phrases and tone of voice to ensure that it's on-brand and industry specific.
AI Learning For Continuous Customised Improvement
Fluentic for Salesforce Service Cloud uses AI to learn from the replies, constantly improving the translations it produces to even better match your company's individual tone and style.
These refinements mean you can rest assured that your messaging is consistent across all the 77 supported languages, reinforcing your brand and delivering the same level of service to all your clients worldwide.
Want to hear how Fluentic can help take your customer experience to the next level?