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Consulting

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Aligning Vision, Strategy, and Execution for Business Growth

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Fluentic’s consulting services empower organizations to assess their current state, uncover opportunities for improvement, and develop a clear, practical roadmap to drive better business results. As a strategic partner, we don’t just offer advice — we guide you through the steps to move forward and support execution when needed.

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How We Help

Our typical engagement begins with a deep understanding of the client’s business and operating environment. Through workshops, interview-based research, and data analysis, we map out the current state and uncover opportunities for the future. The outcome is a clear, use-case-specific roadmap – a strategy or a playbook – that guides implementation step by step.

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Our Areas of Expertise

Fluentic’s consulting focuses on the digital transformation of business and customer experience, with specialized expertise in the following areas:

Customer Service Transformation

Automated, omnichannel, efficient, and multilingual customer service solutions that break language barriers.

Voice Channel Enablement

Effective use of voice channels such as phone support, voice bots, and smart numbers as part of customer service, sales, and experience.

Digital Sales and Marketing

Reinventing and optimizing sales and marketing using data, automation, and customer insights.

Salesforce Expertise

Deep experience with Salesforce ensures it can be leveraged fully across every stage of the customer journey. We specialize in Service Cloud and Agentforce.

To learn more about Fluentic Consulting and our other services, get in touch—our team of experts is ready to help.
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