Customer Service
Smarter Customer Service with AI
Fluentic is your trusted partner in transforming and streamlining customer service. We empower organizations to leverage artificial intelligence and automation to eliminate repetitive tasks, enhance service quality, and create consistent, multilingual customer experiences across every channel.
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Our focus is always on delivering solutions that drive measurable business outcomes—whether through cost reduction, improved agility, or increased revenue. We begin by assessing your current technology stack: if it supports your objectives, we enhance it; if new tools are required, we guide you in selecting and implementing the best-fit technologies for your unique needs.
Intelligent Chatbots
We design and deliver multilingual, AI-powered chatbots that handle routine inquiries, provide consistent responses, and escalate issues to live agents when needed. If you don’t yet have a chatbot solution, we can provide one.
Message Analysis Across All Channels
Using Natural Language Processing (NLP), we analyze customer messages across every channel to understand sentiment, intent, and key topics.
Customer Service Resourcing
When automation alone isn’t enough, we provide skilled customer service professionals at competitive rates to support your team.
Automated Response Processes
We build automated workflows that eliminate repetitive tasks and accelerate customer service delivery.
Customer Satisfaction Surveys and Analytics
We run surveys across all your customer touchpoints and use AI to automatically analyze the results. Feedback is categorized and visualized according to your business priorities, helping you make informed decisions.
Many of our solutions are deployment-ready, enabling you to see fast, cost-effective results. When customization is required, we tailor implementations to fit seamlessly with your existing systems.
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With deep expertise in platforms such as Salesforce, Genesys, and Zendesk, our team ensures you maximize the value of your current or new technology—making your customer service operations more efficient than ever.
5 Reasons to go Fluentic
Speak Your
Customers' Language
Ensure customers feel heard, supported, and appreciated in their preferred language, enhancing satisfaction and loyalty.
Boost Agent Productivity
With real-time, AI-generated translations in nearly 80 languages, your team can serve more customers more efficiently.
Save Money
Deliver high-quality support without hiring multilingual agents or 3rd party translation services, saving valuable resources.
Easy Integration
Seamless one-click integration with your Salesforce and Zendesk streamlining your customer support workflow. Intuitive to use, no training needed. Available as an API
Gain Competitive Advantage
Stay ahead in the highly competitive global market by offering smooth, superior, and personalized customer experiences.