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The key highlights of H1/2025
Summer holidays are just around the corner, so it’s time to briefly wrap up the key highlights of H1/2025. Our revenue grew by...
Mikko Räty
6 days ago2 min read
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Fluentic AGM 26.6.2025
16/6/2025 Notice is given to the shareholders of Fluentic Oy, business ID: 2147448-3, to the annual general meeting to be held on...
Mikko Räty
Jun 161 min read
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2025 Customer Success Trends: What’s Becoming Reality Now
2025 is proving to be a transformative year for customer service. The pressure is on — but so is the potential. As expectations rise,...

Brett Cole-Clark
Jun 52 min read
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If You Want Fast Change, Do Something Different
When you want change to happen quickly, you usually need to do something clearly different. This shakes the organization into thinking –...
Mikko Räty
May 132 min read
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How Fluentic Solutions Transformed Operations for Our Customer: A Success Story
Customer success story from the automotive industry.

Brett Cole-Clark
Apr 162 min read
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Multilingual Voice is here - Savings and quick responses
Whether you operate in e-commerce, travel, or industrial sectors, customer service is one of the most critical units in any organization....

Brett Cole-Clark
Feb 252 min read
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Fluentic CEO's Review of 2024
The year 2025 is already in full swing, but I’d like to take a moment to reflect on Fluentic’s 2024 and our key achievements. Our...
Mikko Räty
Jan 291 min read
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Business Benefit: 24/7 Customer Support
For many organizations, offering 24/7 customer service has been a dream that hasn’t been possible to implement. The main obstacles have...
Mikko Räty
Jan 152 min read
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Dreamforce 2024: Unveiling the Future of Tech and Innovation
Dreamforce is here, and while Fluentic will not be attending in person this year, we are taking part from afar. The next event we will be...

Brett Cole-Clark
Sep 18, 20241 min read
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Reactivity is Essential in the Travel Industry
The travel industry is one of Fluentic's key focus industry. If a travel operator doesn’t maintain a 24/7 customer-centric approach, the...
Mikko Räty
Sep 10, 20241 min read
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Fluentic's H1/24 summary
Fluentic's H1/24 saw nearly 25% growth compared to the previous half-year period, driven in part by the addition of several new global...
Mikko Räty
Sep 9, 20241 min read
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3 Questions with MotionPoint
Fluentic's CTO, Tomi Heiskanen, was featured in Motionpoint's "3 Questions with MotionPoint" interview series, where leaders in the...
Mikko Räty
Aug 26, 20241 min read
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Fluentic’s Multilingual Solutions Revolutionize Customer Support in the Industrial Sector
Fluentic serves clients worldwide across various industries. However, there are a few industries where we have a particularly strong...
Mikko Räty
Aug 16, 20242 min read
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FY2023 and H1/2024 start
Fluentic's board member, Ari Backholm, once told me that "Uphill climbs are the best times for a person." Lauri Kurki, Sales Development...
Mikko Räty
Jun 27, 20242 min read
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Fluentic Celebrates Milestone Achievement: Our First U.S. Patent Approval
We're thrilled to share some exciting news! We received official confirmation from the United States Patent and Trademark Office that...
Mikko Räty
Apr 11, 20241 min read
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Journey Towards Modern Customer Service - what does a fully digital journey look like?
Customer service is no longer confined to face-to-face interactions. Multitude Bank stands out as one of the pioneering banks in Europe...
Mikko Räty
Mar 26, 20242 min read
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Zendesk acquired Ultimate.ai
Yesterday, news broke about a business acquisition in which Zendesk acquired Ultimate.ai, a Finnish-origin customer service automation...
Mikko Räty
Mar 14, 20242 min read
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Sentiment Analysis in Salesforce
Sentiment analysis, also known as opinion or emotion analysis, is a process aimed at determining and evaluating the emotional tone of...
Mikko Räty
Feb 15, 20242 min read
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Navigating the Future: AI's Potentially Revolutionary Role in Multilingual Customer Service
Customer service is arguably the domain where the AI revolution has been ongoing for the longest. The most prominent showcase has been...
Anssi Ruokonen
Jan 31, 20244 min read
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Invest in the revolution of customer service communication without language barriers.
Fluentic aims to be Europe’s largest AI translation platform offering a real-time customer service without language barriers for...
Mikko Räty
Nov 15, 20231 min read
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