Invest in the revolution of customer service communication without language barriers.
Fluentic aims to be Europe’s largest AI translation platform offering a real-time customer service without language barriers for...
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Anna Leikas
- Sep 18
- 3 min
The Power of AI and Salesforce Knowledge
Salesforce Knowledge has long been a vital tool for organisations looking to streamline their customer support operations.
Anna Leikas
- Aug 22
- 1 min
Understand Your Global Customers Better with Multilingual Feedback Management
Gain valuable customer insights by enabling multilingual Feedback Management with Fluentic.
Anssi Ruokonen
- Jul 5
- 1 min
New in: Fluentic Translations for Knowledge Articles
You can now also use Fluentic to translate Salesforce Knowledge articles.
Anna Leikas
- Jul 3
- 2 min
How Omnichannel Routing and Translation Solutions Can Improve Your Customer Support Function
One key area that companies can focus on to improve their customer support function is omnichannel routing.
Anssi Ruokonen
- Jun 13
- 3 min
Unlocking Success in Multilingual Customer Support: The Power of Data-Driven Solutions
With a data-driven approach, businesses can deliver efficient and effective support to customers, regardless of the languages they speak.
Anna Leikas
- Mar 28
- 1 min
Product announcement: Multilingual WhatsApp and Facebook Messenger
You can now communicate with your customers on WhatsApp and Facebook Messenger, regardless of the language they speak.
Anssi Ruokonen
- Feb 17
- 6 min
How AI is changing customer service
LLMs vs traditional chatbots: key differences and advantages, and the role that human customer service representatives play today.
Pekka Leppänen
- Feb 7
- 3 min
Employee satisfaction meets customer satisfaction
Allow your staff to have the flexibility they need while knowing that the end customers will be getting better, faster, and happier service.
Anna Leikas
- Feb 2
- 1 min
Product announcement: More source languages
We are adding more source languages to the mix, meaning proficiency in English will no longer be required for using the Fluentic app.
Anna Leikas
- Feb 2
- 1 min
New feature: Content Identification
New inbuilt feature picks the important details from the client messages and fills them into the Case record automatically.
Mikko Räty
- Jan 9
- 1 min
Team announcement
Off to a great start to the new year with the Fluentic team continuing to grow! We are happy to announce that we have a new team lead...
Anna Leikas
- Jan 4
- 2 min
Customer Service Wish List for 2023
The customer is at the center of any successful business. Without happy customers, there is no business. Keeping the customer happy is...
Mikko Räty
- Dec 28, 2022
- 2 min
Fluentic's Year of 2022 in Review
Fluentic CEO Mikko Räty’s words on what made the past year so special for us and what to expect from 2023.
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