Fluentic's H1/24 summary
Fluentic's H1/24 saw nearly 25% growth compared to the previous half-year period, driven in part by the addition of several new global...
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Mikko Räty
- Aug 26
- 1 min
3 Questions with MotionPoint
Fluentic's CTO, Tomi Heiskanen, was featured in Motionpoint's "3 Questions with MotionPoint" interview series, where leaders in the...
Mikko Räty
- Aug 16
- 2 min
Fluentic’s Multilingual Solutions Revolutionize Customer Support in the Industrial Sector
Fluentic serves clients worldwide across various industries. However, there are a few industries where we have a particularly strong...
Mikko Räty
- Jun 27
- 2 min
FY2023 and H1/2024 start
Fluentic's board member, Ari Backholm, once told me that "Uphill climbs are the best times for a person." Lauri Kurki, Sales Development...
Mikko Räty
- Apr 11
- 1 min
Fluentic Celebrates Milestone Achievement: Our First U.S. Patent Approval
We're thrilled to share some exciting news! We received official confirmation from the United States Patent and Trademark Office that...
Mikko Räty
- Mar 26
- 2 min
Journey Towards Modern Customer Service - what does a fully digital journey look like?
Customer service is no longer confined to face-to-face interactions. Multitude Bank stands out as one of the pioneering banks in Europe...
Mikko Räty
- Mar 14
- 2 min
Zendesk acquired Ultimate.ai
Yesterday, news broke about a business acquisition in which Zendesk acquired Ultimate.ai, a Finnish-origin customer service automation...
Mikko Räty
- Feb 15
- 2 min
Sentiment Analysis in Salesforce
Sentiment analysis, also known as opinion or emotion analysis, is a process aimed at determining and evaluating the emotional tone of...
Anssi Ruokonen
- Jan 31
- 4 min
Navigating the Future: AI's Potentially Revolutionary Role in Multilingual Customer Service
Customer service is arguably the domain where the AI revolution has been ongoing for the longest. The most prominent showcase has been...
Mikko Räty
- Nov 15, 2023
- 1 min
Invest in the revolution of customer service communication without language barriers.
Fluentic aims to be Europe’s largest AI translation platform offering a real-time customer service without language barriers for...
Anna Leikas
- Sep 18, 2023
- 3 min
The Power of AI and Salesforce Knowledge
Salesforce Knowledge has long been a vital tool for organisations looking to streamline their customer support operations.
Anna Leikas
- Aug 22, 2023
- 1 min
Understand Your Global Customers Better with Multilingual Feedback Management
Gain valuable customer insights by enabling multilingual Feedback Management with Fluentic.
Anssi Ruokonen
- Jul 5, 2023
- 1 min
New in: Fluentic Translations for Knowledge Articles
You can now also use Fluentic to translate Salesforce Knowledge articles.
Anna Leikas
- Jul 3, 2023
- 2 min
How Omnichannel Routing and Translation Solutions Can Improve Your Customer Support Function
One key area that companies can focus on to improve their customer support function is omnichannel routing.
Anssi Ruokonen
- Jun 13, 2023
- 3 min
Unlocking Success in Multilingual Customer Support: The Power of Data-Driven Solutions
With a data-driven approach, businesses can deliver efficient and effective support to customers, regardless of the languages they speak.
Anna Leikas
- Mar 28, 2023
- 1 min
Product announcement: Multilingual WhatsApp and Facebook Messenger
You can now communicate with your customers on WhatsApp and Facebook Messenger, regardless of the language they speak.
Anssi Ruokonen
- Feb 17, 2023
- 6 min
How AI is changing customer service
LLMs vs traditional chatbots: key differences and advantages, and the role that human customer service representatives play today.
Pekka Leppänen
- Feb 7, 2023
- 3 min
Employee satisfaction meets customer satisfaction
Allow your staff to have the flexibility they need while knowing that the end customers will be getting better, faster, and happier service.
Anna Leikas
- Feb 2, 2023
- 1 min
Product announcement: More source languages
We are adding more source languages to the mix, meaning proficiency in English will no longer be required for using the Fluentic app.
Anna Leikas
- Feb 2, 2023
- 1 min
New feature: Content Identification
New inbuilt feature picks the important details from the client messages and fills them into the Case record automatically.
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