Fluentic Blog

Customer success story from the automotive industry.

Whether you operate in e-commerce, travel, or industrial sectors, customer service is one of the most critical units in any organization....

The year 2025 is already in full swing, but I’d like to take a moment to reflect on Fluentic’s 2024 and our key achievements. Our...

For many organizations, offering 24/7 customer service has been a dream that hasn’t been possible to implement. The main obstacles have...

Dreamforce is here, and while Fluentic will not be attending in person this year, we are taking part from afar. The next event we will be...

The travel industry is one of Fluentic's key focus industry. If a travel operator doesn’t maintain a 24/7 customer-centric approach, the...

Fluentic's H1/24 saw nearly 25% growth compared to the previous half-year period, driven in part by the addition of several new global...

Fluentic's CTO, Tomi Heiskanen, was featured in Motionpoint's "3 Questions with MotionPoint" interview series, where leaders in the...

Fluentic serves clients worldwide across various industries. However, there are a few industries where we have a particularly strong...

Fluentic's board member, Ari Backholm, once told me that "Uphill climbs are the best times for a person." Lauri Kurki, Sales Development...

We're thrilled to share some exciting news! We received official confirmation from the United States Patent and Trademark Office that...

Customer service is no longer confined to face-to-face interactions. Multitude Bank stands out as one of the pioneering banks in Europe...

Yesterday, news broke about a business acquisition in which Zendesk acquired Ultimate.ai, a Finnish-origin customer service automation...

Sentiment analysis, also known as opinion or emotion analysis, is a process aimed at determining and evaluating the emotional tone of...

Customer service is arguably the domain where the AI revolution has been ongoing for the longest. The most prominent showcase has been...

Fluentic aims to be Europe’s largest AI translation platform offering a real-time customer service without language barriers for...

Salesforce Knowledge has long been a vital tool for organisations looking to streamline their customer support operations.

Gain valuable customer insights by enabling multilingual Feedback Management with Fluentic.

You can now also use Fluentic to translate Salesforce Knowledge articles.

One key area that companies can focus on to improve their customer support function is omnichannel routing.