Product announcement: Multilingual WhatsApp and Facebook Messenger

You can now communicate with your customers on WhatsApp and Facebook Messenger, regardless of the language they speak.

How AI is changing customer service

LLMs vs traditional chatbots: key differences and advantages, and the role that human customer service representatives play today.

Employee satisfaction meets customer satisfaction

Allow your staff to have the flexibility they need while knowing that the end customers will be getting better, faster, and happier service.

Product announcement: More source languages

We are adding more source languages to the mix, meaning proficiency in English will no longer be required for using the Fluentic app.

New feature: Content Identification

New inbuilt feature picks the important details from the client messages and fills them into the Case record automatically.

Team announcement

Off to a great start to the new year with the Fluentic team continuing to grow! We are happy to announce that we have a new team lead...

Customer Service Wish List for 2023

The customer is at the center of any successful business. Without happy customers, there is no business. Keeping the customer happy is...

Fluentic's Year of 2022 in Review

Fluentic CEO Mikko Räty’s words on what made the past year so special for us and what to expect from 2023.

Fluentic Blog