The travel industry is one of Fluentic's key focus industry. If a travel operator doesn’t maintain a 24/7 customer-centric approach, the competitor’s product is just a swipe away. Travel companies must be available around the clock and able to respond swiftly to customer inquiries. If this can be done—and in the customer’s native language—the customer experience will be elevated to an entirely new level.
Today, I attended a Visit Finland seminar where I listened to Sanna Kärkkäinen, CEO of Visit Rovaniemi, whose team has boldly promoted Finnish Lapland and Rovaniemi as one of the most popular global travel destinations. This winter, flights will arrive in Rovaniemi from 42 different cities. For many tourists, a holiday in Finnish Lapland is something completely new and unprecedented. Even stepping out of the plane into potentially -30°C temperatures can be an unforgettable experience.
Since the experience is so unique, tourists often have many questions about Lapland both before and during their trip. Almost without exception, they want to share their feelings and provide feedback after their visit.
Can your customers in your business ask questions and give feedback in their own language? Can you understand and respond to these interactions quickly, without needing to hire multilingual staff?
With Fluentic, you can offer your target group the ability to communicate with your brand in 80 different languages, while your staff can still work in their native language. All content will reflect your brand’s product names, specialized terms, and tone of voice. If you’d like to learn more, feel free to get in touch with Fluentic.
Comments