Fluentic serves clients worldwide across various industries. However, there are a few industries where we have a particularly strong presence, such as finance, travel, software development, and manufacturing/industrial products.
Over the past 12 months, we have focused heavily on our industrial sector clients. These companies are typically international and naturally operate in multiple languages. While English is often the official company language, the field service staff, who are usually closest to the customers, may have limited language skills, often speaking only the local language. As a result, organizations are forced to staff their customer service departments with individuals who speak these local languages, which limits service hours and makes 24/7 support challenging due to language barriers and associated costs.
Fluentic’s solution significantly enhances or even transforms operations for industrial companies. By removing language barriers—allowing people to communicate in their native languages with colleagues and customers—work efficiency increases dramatically, and the customer experience is elevated to an entirely new level. Furthermore, customer service and technical support can operate 24/7, as team members can handle support requests in any language.
In the industrial sector, our impact is most evident in the following use cases:
Enabling customer service and technical support in 80 languages
Automatically identifying and routing the content of incoming support requests to the correct department based on recognized details
Multilingual support for phone calls through voice channels, including translation of call summaries
Providing multilingual content within customer portals and facilitating communication within the portal
Performing sentiment analysis on customer feedback and categorizing responses
Maintaining articles and guides in multiple languages
Real-time translation and maintenance of internal training content in multiple languages
Multilingualizing inspection forms and checklists for field service
Translating open comment fields in sales leads and customer feedback
Enabling internal communication within organizations in 80 languages
If you’re interested in discussing Fluentic’s solutions for industrial clients, please get in touch with us.
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