Anssi RuokonenJul 5, 20231 minNew in: Fluentic Translations for Knowledge ArticlesYou can now also use Fluentic to translate Salesforce Knowledge articles.
Anssi RuokonenJun 13, 20233 minUnlocking Success in Multilingual Customer Support: The Power of Data-Driven SolutionsWith a data-driven approach, businesses can deliver efficient and effective support to customers, regardless of the languages they speak.
Anna LeikasMar 28, 20231 minProduct announcement: Multilingual WhatsApp and Facebook MessengerYou can now communicate with your customers on WhatsApp and Facebook Messenger, regardless of the language they speak.
Anssi RuokonenFeb 17, 20236 minHow AI is changing customer serviceLLMs vs traditional chatbots: key differences and advantages, and the role that human customer service representatives play today.