Fluentic Blog

New in: Fluentic Translations for Knowledge Articles

You can now also use Fluentic to translate Salesforce Knowledge articles.

Unlocking Success in Multilingual Customer Support: The Power of Data-Driven Solutions

With a data-driven approach, businesses can deliver efficient and effective support to customers, regardless of the languages they speak.

Product announcement: Multilingual WhatsApp and Facebook Messenger

You can now communicate with your customers on WhatsApp and Facebook Messenger, regardless of the language they speak.

How AI is changing customer service

LLMs vs traditional chatbots: key differences and advantages, and the role that human customer service representatives play today.

Product announcement: More source languages

We are adding more source languages to the mix, meaning proficiency in English will no longer be required for using the Fluentic app.

New feature: Content Identification

New inbuilt feature picks the important details from the client messages and fills them into the Case record automatically.

Team announcement

Off to a great start to the new year with the Fluentic team continuing to grow! We are happy to announce that we have a new team lead...