Fluentic Blog

Customer service is no longer confined to face-to-face interactions. Multitude Bank stands out as one of the pioneering banks in Europe...

Yesterday, news broke about a business acquisition in which Zendesk acquired Ultimate.ai, a Finnish-origin customer service automation...

Sentiment analysis, also known as opinion or emotion analysis, is a process aimed at determining and evaluating the emotional tone of...

Customer service is arguably the domain where the AI revolution has been ongoing for the longest. The most prominent showcase has been...

Fluentic aims to be Europe’s largest AI translation platform offering a real-time customer service without language barriers for...

Salesforce Knowledge has long been a vital tool for organisations looking to streamline their customer support operations.

Gain valuable customer insights by enabling multilingual Feedback Management with Fluentic.

You can now also use Fluentic to translate Salesforce Knowledge articles.

One key area that companies can focus on to improve their customer support function is omnichannel routing.

With a data-driven approach, businesses can deliver efficient and effective support to customers, regardless of the languages they speak.

You can now communicate with your customers on WhatsApp and Facebook Messenger, regardless of the language they speak.

LLMs vs traditional chatbots: key differences and advantages, and the role that human customer service representatives play today.

Allow your staff to have the flexibility they need while knowing that the end customers will be getting better, faster, and happier service.

We are adding more source languages to the mix, meaning proficiency in English will no longer be required for using the Fluentic app.

New inbuilt feature picks the important details from the client messages and fills them into the Case record automatically.

Off to a great start to the new year with the Fluentic team continuing to grow! We are happy to announce that we have a new team lead...

The customer is at the center of any successful business. Without happy customers, there is no business. Keeping the customer happy is...

Fluentic CEO Mikko Räty’s words on what made the past year so special for us and what to expect from 2023.