Fluentic Blog

Salesforce Knowledge has long been a vital tool for organisations looking to streamline their customer support operations.

One key area that companies can focus on to improve their customer support function is omnichannel routing.

With a data-driven approach, businesses can deliver efficient and effective support to customers, regardless of the languages they speak.

Allow your staff to have the flexibility they need while knowing that the end customers will be getting better, faster, and happier service.

New inbuilt feature picks the important details from the client messages and fills them into the Case record automatically.

The customer is at the center of any successful business. Without happy customers, there is no business. Keeping the customer happy is...