This is Fluentic:
AI-powered multilingual customer communication
For Customer Service
Everyone knows that customers prefer to be served in their own language. But providing multilingual customer support has always been complicated and costly – until now.
With Fluentic, your customer support personnel can provide excellent service in dozens of languages, using only one language. This is a simple and highly effective way to ensure customer satisfaction.
While the world's diversity is a source of unlimited inspiration, internationalising companies often struggle with the endless variety they face – different sets of regulations, organisational cultures, languages, and more. Coping with all this is costly and time-consuming, especially when entering new markets.
Using artificial intelligence, Fluentic makes it easier and more profitable to do business in diverse markets. With this smart multilingual translation software, your company can provide fast and attentive customer service in a great many languages at the fraction of the cost of conventional multilingual customer support.
For IT Personnel
International companies need different systems and policies for the various markets they operate in, making multilingual IT systems difficult and resource-intensive to maintain.
Fluentic is a secure native application that solves these problems by streamlining your customer service system’s multilingual capabilities. It is easy and intuitive to use, without any need for extensive training. What’s more, Fluentic's usage-based pricing model makes it even easier to adopt – user licences are a thing of the past.
For Sales and Partners
Companies typically have multilingual needs that the standard features of any one platform cannot meet. And extending these features with third-party applications is time-intensive and risky.
Fluentic helps you avoid these obstacles, unlocking new business opportunities and increasing customer commitment with a solution that has already been adopted by companies of different sizes in a variety of industries.
Built for global business
From new arrivals in the international marketplace to Nasdaq-listed enterprises, Fluentic creates added value for global players in many industries. With artificial intelligence that learns and improves non-stop, we are constantly building on our experience to further develop our pathbreaking solution for multilingual customer communication.
A scalable solution
Enterprise level support
AI-powered multilingual communication 24/7
For strong and lasting customer relationships, it pays to provide service in the languages people prefer to use. Fluentic can help your business grow by effortlessly adding new languages to your customer support system, or by expanding your resources in an existing language for even better and faster customer service.
Instant, high-quality translations for almost 80 languages
Fluentic provides broad international coverage, generating instant translations for almost 80 languages with industry-leading quality.
The real-time AI translations are monitored and the AI translation engine is trained on an ongoing basis by professional human translators to ensure continuous learning and adaptation to the needs of your company and your customers.
Intuitive to use, no training needed
Messages are translated automatically when they arrive in your customer support software.
There's no need for agents to click another section or toggle between windows – they simply write their response and it will be automatically translated back to the customer's language the instant it is sent.
AI learning for continual improvement
Fluentic is an AI translation solution that adapts and improves continuously by learning from every message that passes through your customer communication system.
You can also easily incorporate product and brand names and other terminology to ensure that the translations fit your company and your preferred tone of voice.
Seamless one-click integration with your existing software
Fluentic integrates seamlessly into your customer service software using native features and technologies.
Installation is easy and takes less than 30 minutes – and for more complex requirements, we provide solutions tailored to your specific needs.
What Our Customers Say
Here's what some of Fluentic's early adopters think of our AI-based translation service:
“The Fluentic app allows us to use our current resources to serve an international customer base. We can now serve our customers in their own language during the early stages of entering a market.”
Localization Program Manager,
“Fluentic is extremely quick, affordable and easy for our agents to use. The quality of the translations is also very good, and the Fluentic team knows how to look after its clients!”
Client Services Manager, Partnerize
“By reducing our dependence on language skills, Fluentic helps us to develop a more centralised and synchronised multinational support team.”
Chief Operations Officer,
Ferratum Bank Global
Scalable solutions for everyone
from small businesses to global enterprises.
All Plans Include
No setup fees
Free 14-day trial
Transparent pricing based on usage
Real-time, AI-powered translations in 78 languages
Proactive quality monitoring
Dedicated multilingual support team and a contact person
Request a quote based on your volumes and needs.