Save on costs – Scale your global support – Improve customer satisfaction
This is Fluentic:
AI-powered, multilingual customer communication
Reduce Customer Service Expenses
By using AI and removing the need for language-based routing, Fluentic can help you reduce your customer service expenses by up to 60%*.
Fluentic significantly lowers your customer service operation costs by providing an affordable and reliable solution that maximizes the efficiency of your existing customer service team – empowering them to serve more customers better.
Improve Customer Satisfaction
Fluentic’s AI-powered translation application provides accurate, real-time translations between you and your customers, ensuring all your global customers receive the support they need in their preferred language.
Exceptional customer experiences increase satisfaction, loyalty, and positive word-of-mouth, ultimately boosting success.
Increase Revenue
Serving customers in their preferred language is a powerful strategy for companies to grow their revenue from customer service.
Fluentic breaks down language barriers, enabling businesses to connect with potential customers across borders and opening doors to new opportunities and revenue streams.
Enter New Markets
Providing customer service in multiple languages allows companies to expand into new markets and connect with a broader customer base.
Fluentic simplifies and mitigates the risks associated with this process, enabling companies to explore new opportunities while utilizing their existing customer service teams.
* Fluentic Customer Research 2023
Built for global business
Fluentic adds value for global players across various industries, from new entrants in the international marketplace to companies listed on Nasdaq. Our artificial intelligence continuously learns and improves, allowing us to build on our experience and further develop our groundbreaking solution for multilingual customer communication.
A scalable solution
Reliable uptime
Enterprise level support
AI-powered multilingual communication 24/7
To form strong and lasting customer relationships, it pays to provide service in the languages people prefer to use. Fluentic can help your business grow by effortlessly adding new languages to your customer support system or expanding your resources in an existing language for even better and faster customer service.
Instant, high-quality translations for almost 80 languages
Fluentic provides broad international coverage, generating instant translations for almost 80 languages with industry-leading quality.
The real-time AI translations are continually monitored, with the AI translation engine regularly trained by professional human translators. This ongoing process ensures continuous learning and adapts seamlessly to meet the evolving needs of your company and customers.
Intuitive to use, no training needed
Incoming messages are already translated into the agent's language as they arrive on your customer support platform.
Agents do not need to navigate between different sections or toggle between windows. They can compose their response, translate it to the customer's language, and hit send. It's that simple!
AI learning for continual improvement
Fluentic is an AI translation solution that adapts and improves continuously by learning from every message that passes through your customer communication system.
You can also easily incorporate product and brand names and other terminology to ensure that the translations fit your company and your preferred tone of voice.
Seamless one-click integration with your existing software
Fluentic integrates seamlessly into your customer service platform using native features and technologies.
Installation is easy and takes less than 30 minutes – and for more complex requirements, we provide solutions tailored to your specific needs.
What Our Customers Say
“The Fluentic app allows us to use our current resources to serve an international customer base. We can now serve our customers in their own language during the early stages of entering a market.”
Tarja Karjalainen
Localization Program Manager,
Oura
“Fluentic is extremely quick, affordable and easy for our agents to use. The quality of the translations is also very good, and the Fluentic team knows how to look after its clients!”
Kristin Bouveng
Client Services Manager, Partnerize
“By reducing our dependence on language skills, Fluentic helps us to develop a more centralised and synchronised multinational support team.”
Darko Popovic
Chief Operations Officer,
Ferratum Bank Global
Pricing
Scalable solutions are available, from small businesses to large global enterprises.