Fluentic Blog

The Power of AI and Salesforce Knowledge

Salesforce Knowledge has long been a vital tool for organisations looking to streamline their customer support operations.

How Omnichannel Routing and Translation Solutions Can Improve Your Customer Support Function

One key area that companies can focus on to improve their customer support function is omnichannel routing.

Unlocking Success in Multilingual Customer Support: The Power of Data-Driven Solutions

With a data-driven approach, businesses can deliver efficient and effective support to customers, regardless of the languages they speak.