Voice

Multilingual Voice Support That’s Intelligent, Scalable, and Cost-Efficient

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Fluentic transforms your voice channel into a powerful, AI-driven support tool – capable of delivering real-time multilingual service without the need for language-based support teams.​

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Serve customers in 80 languages using one centralized team. With Fluentic, there’s no need to hire agents based on language skills – significantly lowering operational costs while increasing your global reach.

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Real-Time Multilingual Voice Conversations

Fluentic enables real-time translation during live customer calls. Your agents speak in their preferred language (e.g., English), while customers hear responses in their own language – and vice versa.

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Our solution integrates seamlessly with major contact center platforms like Salesforce, Genesys, Zendesk, and more, helping you deliver a consistent, high-quality experience across languages and regions. Faster resolution, happier customers, and no language barriers.

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AI That Handles Routine Calls – 24/7

Fluentic’s AI-powered voice system can automatically handle common customer requests around the clock – from booking appointments to providing updates or capturing messages. For more complex issues, calls are intelligently routed to live agents or escalated based on priority.

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The result? Shorter wait times, round-the-clock service, and a more efficient support process.

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Scalable Voice Channel Support – Inbound & Outbound

Need extra support? Fluentic offers skilled customer service professionals who can support both inbound (customer calls) and outbound (your team contacting customers) voice operations.

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Our agents are fully compatible with your multilingual model and can work alongside AI systems to create a hybrid, flexible, and scalable voice support strategy tailored to your needs.

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Intelligent Phone Numbers for Smarter Contact

Make it easier for customers to connect with your team using intelligent phone numbers. These numbers can be configured based on your business goals – whether you want to cover call costs, offer shared-cost options, or enable advanced features like:

• Automatic language detection

• Queue updates and smart routing

• Bot-assisted interaction before transferring to a live agent

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Fast to Deploy, Easy to Integrate

Our voice solutions are ready to launch quickly, helping you realize value without long setup times. And when customization is needed, our team works with your existing systems to deliver tailored integrations.

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With deep expertise in platforms like Salesforce, Genesys, and Zendesk, we help you unlock the full potential of your contact center, making it more responsive, efficient, and multilingual than ever.