Translations

Fluentic simplifies multilingual customer communication by instantly translating conversations between customers and service agents.

Fluentic translation solutions enable seamless communication across all channels, email, chat, bots, voice, and more, and integrate seamlessly with leading systems such as Salesforce, Genesys, and Zendesk, supporting 80 languages.

Salesforce solutions can be integrated into your environment quickly, typically within 30 to 60 minutes, covering Email-to-Case, Web-to-Case, Salesforce Chat, Voice, WhatsApp, and Facebook Messenger.

With Fluentic, you can also easily train multilingual Einstein Bots and Agentforce Agents, plus translate Salesforce Knowledge articles or any other content effortlessly using Salesforce Flows.

High-quality translations

Instant and automatic translation process

AI-enhanced

Features

Supports translation for 80 languages

AI-powered instant, high-quality translations and is constantly learning

Include your company's glossary of primary words and phrases

Clear and affordable pricing structure

Solutions

Multilingual
Voice To Voice Translations

Fluentic's Multilingual Voice-to-Voice Translation solution enables real-time, accurate communication for global interactions with cultural sensitivity.

It seamlessly integrates into existing workflows, enhancing customer and agent experiences while fostering inclusivity and accessibility across languages.

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Multilingual Case/Email

Seamless, real-time multilingual support for cases and emails across Email-to-Case, Web-to-Case, and WhatsApp.

Enable your support team to engage effortlessly in your customers’ preferred languages—instantly, accurately, and without hiring additional agents.

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Multilingual Feedback Management

Set up Multilingual Feedback Management with Fluentic's high-quality translations using Salesforce Flows.

Fluentic will automatically translate free-form answers in your customer surveys for easy processing and analysis.

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Multilingual Service Replies

Fluentic enhances Salesforce Einstein Service Replies by breaking language barriers, enabling seamless communication in 80 languages.

This solution improves AI-generated responses, boosts agent efficiency, and elevates customer satisfaction, ensuring faster, more effective support while maintaining organizational messaging and context.

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Multilingual Chat

Real-time, high-quality Multilingual Chat across Salesforce Chat, Facebook Messenger, and MIAW (Messaging for In-App and Web).

Empower your support team to communicate naturally in your customers’ preferred languages—instantly and accurately—without adding new agents.

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Knowledge Article Translation

With Fluentic, you can effortlessly translate Salesforce Knowledge articles, the vital resources for customer self-service, and keep them up to date in several languages to ensure accessibility for all users and chatbots in all languages.

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Agentforce

Fluentic complements Agentforce by overcoming language barriers, enabling seamless communication across 80 languages. Together, they empower human agents to provide faster, more efficient service with AI-driven escalations and improved customer experiences.

Boost satisfaction, productivity, and cost-efficiency with the integration of Fluentic and Agentforce.

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Multilingual Einstein Bot

Use Fluentic to train your Einstein bots to be multilingual.

Automate the translations of utterances and train the bot for optimal intent usage in multiple languages.

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AI Learning For Continuous Customized Improvement

Fluentic’s AI-driven translation solutions continuously learn from your replies, refining translations to perfectly capture your unique tone and style.

This ongoing improvement ensures consistent messaging across all 80 supported languages, strengthening your brand and delivering a uniform, high-quality customer experience worldwide.